Recently a neighbor backed into my brand new parked car instead of his driveway. He gave me his insurance info and I reported the claim. It turns out we both have the same insurance companies. I am really upset that a new car (purchased 3 months ago) has sustained damages. What I want to know is what rights do I have in going about a resolution? I know I can get it repaired by a body shop of my choice but I’m not too keen on repairing and then using a car that has been hit through no fault of my own. Repairs are rarely the same as new and I see no reason to be subjected to this as it would eventually cause me loss when I try to sell it. Can I demand to the insurance company to replace my car? I will lose a couple of days in wages in trying to sort this out. Do I have the right to get reimbursed? What about for time lost and inconvenience? Car rental? What other rights do I have? What is the best way to handle this? Please HELP!
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